What does each super payment status mean?¶

Every super contribution carries a status that tells you where it has got to. This page explains what each one means and whether you need to do anything.

The stages you'll see¶

These are the stages shown on the contribution and in the Super list.

Stage	What it means	Do you need to act?
Drafting	Being prepared. Nothing has gone to Beam yet.	Yes — validate and lodge it when you're ready
Submitting to Beam	The details are on their way to Beam.	No — wait
Awaiting payment	Beam has the details and is waiting for the money.	Depends on your payment method
Processing	Beam has your money and is passing it to the funds.	No — wait
Received by fund	The money has reached your employees' funds. Done.	No
Needs attention	Something didn't work. The super is still outstanding.	Yes
Cancelled	The contribution was withdrawn and nothing was paid.	Yes — it still needs lodging again

Awaiting payment means different things depending on how you're paying. On direct debit, Beam collects the money itself and you don't need to do anything. On EFT or BPAY it's waiting on you, and stays there until you pay and Beam matches your payment.

The most important distinction¶

Sending your contribution to Beam is not the same as paying it.

Lodging sends the details. The money is a separate step, and it can take days — or fail. Only Received by fund means your employees' super has actually arrived.

Statuses Beam reports¶

Alongside the stage, you may see Beam's own status on the contribution. These are the statuses Beam reports as a contribution progresses:

Beam status	What it means
Awaiting payment	The first status. Beam has your details and is waiting for your payment.
Awaiting clearance	Direct debit only. Your bank has received the request and a three-day clearance period has started.
Reconciled	Beam has received a matching payment and it has cleared.
Sent to fund	Everything has been sent to the destination funds.
Sent with response	Sent to the funds, and one or more sent back information or a warning.
Sent with refund	Sent to the funds, and one or more rejected and refunded a contribution.
Cancelled	The contribution was cancelled — either because you asked, or because payment didn't reach Beam in time.
Refunded	Rare. The whole contribution was refunded.

Once Beam has sent contributions on, the receiving funds typically take three business days to process them.

When a payment goes wrong¶

Payment problems are reported separately from the statuses above, and which ones can happen depends on how you're paying.

Problem	Happens with	What it means
No payment	EFT, BPAY	You didn't pay Beam within three business days of lodging.
Underpayment	EFT, BPAY	You paid less than the contribution total.
Overpayment	EFT, BPAY	You paid more than the contribution total.
Dishonour	Direct Debit	Your bank rejected the direct debit — no money was taken.

In each case Beam sends its own explanation, and myaccountant shows it on the contribution under Activity → Message from Beam.

No payment. When you lodge by EFT or BPAY, the payment is due the same day. If Beam hasn't received it after three business days, it sends fresh payment instructions so you can fix it. If it still isn't paid five days after that notice, Beam cancels the contribution.

Underpayment. Beam sends instructions to pay the shortfall.

Overpayment. Beam carries on processing the contribution as lodged, and refunds the excess to your nominated bank account.

Dishonour. Nothing left your account and no super has been paid. Beam either cancels the contribution, or sends new payment instructions so you can pay another way — see How does paying super work?

Where to look¶

Open the contribution and check Activity at the bottom. It lists everything that has happened, newest first, including Beam's own messages in their words.

To pull the latest from Beam at any time, use Check status.

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