How do I verify an employee's super fund?¶

Before you send super for a new employee, you can check that their fund recognises them as a member. This is called a Member Verification, and it helps avoid contributions being rejected later.

Step 1. Go to Payroll → Employees, open the employee, and select the Superannuation tab. (Make sure the fund's ABN and USI are saved first — see How do I add super fund details for an employee?)

Step 2. Click Verify Super.

Step 3. The status shows Pending Fund Response while the fund replies — they have up to 24 hours. Use Check for response to refresh it.

The result will be one of:

• Verified — the fund recognises the employee. You're good to pay super.
• Verified with Warnings — recognised, but check the notes.
• Verification Failed — the fund couldn't match the employee.

If it fails, the Verification activity timeline below explains what to fix — often the member number, date of birth or name. Correct it on the employee, then verify again. If there's no reply after the 24-hour window, the button becomes Re-send verification.

Related guides¶

• Member verification — common questions
• How do I add super fund details for an employee?
• How do I pay super to funds?
• How do I add an employee?