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Payroll troubleshooting

Things go wrong in payroll — a lodgement is rejected, an amount is wrong, a super payment bounces. The good news is that almost everything can be fixed. This module walks through the common problems, calmly and step by step, and points you to where to get help.

General information only — not tax, super or financial advice.

Lessons

  1. What to do when payroll goes wrong
  2. An STP lodgement was rejected
  3. Correcting a pay after it's run
  4. Fixing an underpayment
  5. Fixing an overpayment
  6. Wrong tax was withheld
  7. Super was paid late or missed
  8. A super payment was returned
  9. An employee's details are wrong
  10. Fixing a mistake after finalising the year
  11. An employee questions their pay
  12. Where to get help with payroll

Start with lesson 1